Frequently asked questions

Global Visa organises tours and travel services in Kyrgyzstan and neighbouring countries and, as a separate service, offers consulting and document support for visa and migration matters. We are a private company – we do not issue visas or permits ourselves.

This website is available in English, German, Russian and Chinese. You are welcome to write in any of these languages — our team replies in English, German or Russian. When you send a request you can also tell us which language you would prefer for your guide; we will confirm what is possible for your dates.

Kyrgyzstan is our main destination. We also offer selected tours to Kazakhstan, Uzbekistan, Mongolia, Japan and South Korea, and we can combine several countries in one trip.

We aim to answer every request as soon as possible, usually within one working day. If you need an urgent answer, write to us on WhatsApp as well.

International flights and travel insurance are not included in our tour prices. We are happy to advise you on connections and on what your insurance should cover, but you book them yourself.

No. A request is not a confirmed booking and does not oblige you to pay. A manager will contact you, check availability and confirm the details. The booking becomes valid only after we confirm it and you have paid the agreed deposit.

On a private tour you travel only with your own party, with your own guide and vehicle, and the programme can be adjusted. On a group tour you share the guide, the vehicle and the costs with other travellers, which makes the price per person lower. Most of our tours are available in both formats.

Every tour page has an “Included” and a “Not included” list. As a rule, transport, guide, accommodation and the meals and entrance fees stated in the programme are included, while international flights, insurance, visa fees, personal expenses and tips are not.

Transport and guide costs are the same for one traveller or four, so they are shared between the participants. That is why the price per person falls as the group grows – you can see the exact prices in the price table of each tour.

Yes. Most tours can start on the date that suits you, and we can add or remove days, change hotels or combine tours. Tell us your wishes in the request or use the custom tour form.

Yes, families are welcome. Many tours offer a discount for children, and for young children we recommend shorter routes and softer days. Please tell us the ages in your request so we can advise.

Payment is currently made by bank transfer. After a manager has confirmed your booking, you receive a personal payment page with the booking number, the tour, the total price, the deposit and our bank details.

Not yet. At the moment we accept bank transfers only. Online card payment may be added later; until then, please do not send payments through any other channel than the bank details on your payment page.

A part of the total price is paid as a deposit to confirm the booking; the remaining balance is paid as agreed with your manager. The exact deposit amount for your booking is shown on your payment page.

Click “I have paid” on your payment page and upload the receipt or transfer confirmation. Your booking then moves to payment verification, and a manager confirms it once the money has arrived.

Tour prices on the website are shown in US dollars. The currency and the exact amount for your bank transfer are stated on your payment page; bank charges and exchange differences are borne by the sender.

No. Sending a tour request, a custom tour request or a migration enquiry is free and without obligation.

No. Global Visa is a private consulting and document-support company. All decisions on visas, permits and registration are taken by the competent state authorities. We explain the procedures, prepare and check documents and guide you through the process.

Processing times, official fees and requirements depend on your citizenship, the type of procedure and the current regulations, which change from time to time. We will give you a realistic picture after we have reviewed your situation and documents.

For a first assessment a copy of your passport, your current visa or permit (if you have one) and a short description of your situation are usually enough. You can attach the files to the migration request form.

Documents you upload are stored securely and are accessible only to our staff working on your case. We use them solely for the service you have asked for and do not pass them on to third parties except where this is necessary for your procedure.

No, and you should be careful with anyone who promises a guaranteed result. What we can do is make sure that your documents are complete, correct and submitted in the right order, which avoids the most common reasons for delays and refusals.

Yes. We advise companies on quotas for foreign workers, work permits, visas and registration of their employees, including ongoing support for HR departments. Chinese companies can be supported with translations of documents as well.